Skip to Content Skip to Navigation

Service Design

Cobalt applies our core design process; user-centred insights, creative solutions, and precise specifications to service or experience-based assignments.

Design isn’t always visual.

Service as product is not new, but there is no doubt we are increasingly seeing; greater pressure for services to be attuned to user needs, and services encroaching or even replacing many traditional product scenarios.

In both cases, services can benefit by a structured creative design approach to better meet user needs and compete against ever improving competitors.

Cobalt’s approach to service design (or experience design) is based on our deep new product development experience refined over 23 years and 1200+ projects.

For service design we apply our core new product development principles

  • Understanding user needs and the real problem to solve
  • Developing creative solutions
  • Meticulous technical detailing (prototyping, refinement and documentation) to ensure the most efficient implementation and adoption

Traditional and IoT Driven Services

Traditional service industries, such as financial, medical, hospitality etc are all subject to change driven by any number of factors including competition, social changes and new technologies. Therefore these traditional services can all benefit from ‘service design’ where their service is deliberately designed to better meet user and stakeholder needs.

However, the new game changer in many industries has been shorthanded to ‘IoT’. The Internet of Things is where wireless connectivity and app-accessible control has become the key facilitator in ‘services’ enhancing or replacing existing products. For example, city-bike systems are an alternative to traditional bike ownership primarily as IoT technology enables users to find, pay and unlock bicycles through their phone.

Whether new services made possible by technology, or traditional services seeking to differentiate or perform better, Cobalt’s experience in design, engineering and implementation can add value to any businesses regardless of their sentences of finishing or not.